We do our best to process & ship all our orders as soon as possible. In most cases, our customer support reaches customers within 24-48 hours after an order’s placed.
Shipping charges are based on total shipping weight, size, destination, and chosen shipping method. Shipping price and possible customs fees are always specified with the customer.
Local pick-up is available at the store during business hours.
Once an order has shipped and the carrier has generated a tracking number, it will be sent to the email address associated with the order.
For domestic deliveries we use 3 different couriers:
- Česká pošta
We ship internationally using the services of the following courier companies:
- Gebrüder Weiss
You can specify in order comment if you prefer a different courier.
All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can’t hold responsibility for that and the recipient is responsible for all customs, clearing and other fee’s required to ship internationally.
Lost / Stolen package:
- Our Customers satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
- If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
- If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund.
If your order is damaged, please contact us within one business day of receipt so that we can report it to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.