Frequently asked questions

Questions about the goods

Yes, our masks are safe for hockey and all its variants. Masks undergo mandatory testing according to the strictest standards only at national officially certified testing institutions.

The different types of masks have been developed to suit different head shapes.

Bříza – universal mask
Čeman – mask narrowed in the chin area
Swiss – universal mask
Junior – suitable for boys up to 9 years
Hasek – special mask; copy according to goalkeeper Hašek

Measure the circumference of the head with a measuring tape, preferably at a height of approximately one centimeter above the eyebrows. If your head circumference is at the lower limit or roughly in the middle of the range, choose the size specified in the current range for your selected helmet type. If the measured head circumference is up to the upper limit of the stated range or even extends into the range for a larger size, it is definitely better to choose a larger size.



SizeHead Size
XS51 – 54
S53 – 57
M56 – 60
L59 – 63
XL62 – 65

Our visors are suitable for all types of these helmets: CCM, Bauer, Easton, Reebok.

Purchase procedure

You do not need to create an account with us to create an order. However, we recommend that you create it for a better overview of orders.

You create an order simply by adding selected products to the shopping cart and then filling out the order form.
Then we will contact you on the phone number specified in the order to specify further details.
If you have special requirements, you can state them in the note window when filling out the order form.

Yes, you can also create an order by phone. To create a phone order, call +420 274 779 840 during business hours.

Yes, if you would like to cancel or modify your order, please contact us as soon as possible at +420 274 779 840 or by email rey@rey.cz . Please state the order number in the subject, if it was created via the e-shop, or the name and date of the order, if it was created by phone.

If any of the information provided with your order is incorrect or incorrect, please contact us during business hours at +420 274 779 840 or by email at rey@rey.cz , please state the order number in the subject.
If you have forgotten your password, you can reset it on the login page. If you still can’t reset your password, please email us at rey@rey.cz .

Prices and delivery

You can pay for an order from the e-shop cash on delivery if you have provided a domestic address. Foreign orders can be paid via PayPal. We are preparing other options for you, such as payment by bank cards, for you.

We do not accept card payments at this time, but in the near future this option will be available both in the e-shop and in the stone shop.

We try to satisfy our customers and produce the mask as quickly as possible, but we cannot guarantee the exact delivery time, as it depends on several aspects, the most important of which is Airbrush Design.
However, you can contact us and we will inform you about the progress of your order.

Prices on Airbrush are a very individual matter. Only after sending the proposal and other specifications, we are able to price your work.

Warranty & claims

Yes, all goods purchased in our stone shop in Prague and in our e-shop are covered by a standard 2-year warranty. For some legal entities, the warranty may be reduced to 12 months.

If you want to claim the goods, we recommend that you first read our terms and conditions.
You can download the complaint form here. Then send the claimed goods together with the order form and the complaint form to the address U tvrze 28, 108 00 Prague, Czech Republic.

Yes, we offer both post-warranty repair for all our masks and overhaul, this also applies to older models of masks, which are not currently available. For more information, go to the renovation category.

Other

We process personal data that you provide to us. We also use this data to improve our services and offer and in our marketing goals.
We also automatically process cookies.

Yes, your data is safe with us and we pass it on to third parties only in these cases to third parties (ie in relation to these personal data we act in the position of their administrator):

Delivery of goods: the carrier would never be able to deliver the ordered goods to you if we did not provide him with information on where and to whom he should deliver the goods. We will pass this information to the carrier according to how you fill it in the order. The data transmitted in this way include, in particular, your name and surname, delivery address, telephone number where the carrier can contact you and, if the goods have not been paid for in advance, also the amount to be paid upon receipt of the goods. In relation to the personal data we provide to him, the carrier is entitled to process them only for the purpose of delivery of goods and then delete the personal data without delay.
Delivery of goods stored for us by the contractual partner: if you order goods from us that are in the warehouse of our contractual partner, we must pass your personal data to this contractual partner, who will process the order, in order to complete the order. The data transmitted in this way include, in particular, your name and surname, delivery address, telephone number at which the carrier can contact you and, if the goods have not been paid for in advance, the amount to be paid upon receipt of the goods. This contractual partner must then pass on the personal data to the carrier who will deliver the goods, otherwise the carrier would not be able to deliver the goods to you. Both the contractual partner who stores the goods for us and the carrier are obliged to use this personal data only for the purposes of storage / delivery of the goods in relation to the personal data we pass to them and then delete them immediately.
Payment cards: our company does not have information about the payment cards you pay with us (if it is not saved, see the next paragraph below). Only your secure payment gateway and the relevant banking institution have information about your payment cards.